Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Capturing application logs in Windows 10
Step 1:
Type Event Viewer in your Windows search tool and click the Event viewer icon to open
Step 2:
Expand the Application and Service Logs folder and locate CCA
Step 3:
Right click the CCA log and select Save All Events As
IMPORTANT
Leave as the default type Event Files (*.evtx)
Please do not modify the Event Files before sending them to your Support Team. The complete logs will be needed to properly troubleshoot any issue(s).
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)