Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Import Contacts to Phonebook
To import contacts from another contact manager:
- Prepare a CSV file with the following columns in the order listed:First Name, Last Name, Email Address, Extension, Phone Number, Location, Title, and Comments. Columns may be left blank if no information is available however Name and Phone Number are required to make the CCA phonebook functional.
- To ensure your CSV file is formatted properly, you may export the current phonebook (even if there are no entries populated) and use a spreadsheet program to copy and paste contact information into the appropriate columns. Make sure to re-save your file in CSV format.
- When your CSV file is ready, click Import and the Import Phonebook window will open.
- Click Browse… to locate your saved CSV file. If your CSV file contains column headers, place a mark in the checkbox so that column headers are not imported and then click OK.
- If the import is successful, your contacts will be added to the phonebook
Note: Imported contacts will be added to your current phonebook. To avoid duplication of contacts you must clear the phonebook before your import.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)