Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Clear the CCA Phonebook

Owned by Larry Brown (Deactivated)
Last updated: Dec 15, 2016 by Jela Banovic (Deactivated)
1 min read

To remove all contacts from the phonebook:

  1. Click Clear.



  2. A Confirmation window will open. It is recommended that you first export and create a backup of your phonebook before removing all contacts. Click OK to confirm.



  3. All contacts are removed; the phonebook is now empty.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)