Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Suggested Hours Per Queue Setup
- Larry Brown (Deactivated)
- Jela Banovic (Deactivated)
To use the Queue Hours, set the General Hours Opening and Closing Time to 00:00 and 00:00, and then define the Opening and Closing Time for the Queues Hours on the Queues > Manage Hours page.
To use the General Hours, set the Queues Hours to 00:00 and 00:00 on the Queues > Manage Hours page, and define the Opening and Closing Time for the General Hours.
Note: Always click Update in the upper right corner to save your changes.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)