Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Search for Dial Around Users
To search for an authorized ANI, enter the ANI in the Find ANI field and click Find.
If the ANI entered is authorized, it will appear in in the Authorized Numbers section below.
Alternatively, leave the Find ANI field blank and click Find. A list of all existing authorized ANIs will appear in the Authorized Numbers section.
ANI – Automatic Number Identification (ANI) is the telephone number of the specified user and is provided to the receiver of a telephone call whenever a call is made.
Description – A brief description of the specified ANI.
Agent Name (user) – The specified ANI is assigned to the specified Agent.
Record – Indicates whether automatic call recording is enabled or disabled. Yes, indicates automatic call recording is enabled, No indicates automatic call recording is disabled.
Edit/Delete – Click to Edit or Delete the authorized number.
Note: If an unauthorized number is entered into the ANI search field, no Authorized Numbers list is populated, and you are presented with the following message: "No dial-around service ANIs found."
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)