Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Edit Bulletins

Owned by Jela Banovic (Deactivated)
Last updated: Mar 16, 2020 by lauren_ellicott (Unlicensed)
2 min read

To edit a bulletin:

  1. From the Client Admin Portal, navigate to Configure > General > Bulletins.
  2. Click Edit Audio, located to the right of the Bulletin you wish to edit.


     
  3. If not already selected, from the IVR drop down menu, select Bulletins to create a new bulletin.



  4. From the Language drop down menu, select the language in which you wish the bulletin to be recorded. Your language options are English, French, and Spanish.



  5. Click Edit, located to the right of the bulletin you wish to edit.


     
  6. The Edit Prompt dialog box opens.


     
  7. Edit the Description for the bulletin.
  8. Click OK.
  9. Changes to the selected bulletin are saved.

Note: New bulletins will not take effect until the IVR logic is updated accordingly.


Related Articles:

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)