Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Creating a Bulletin

Owned by Jela Banovic (Deactivated)
Last updated: Mar 16, 2020 by lauren_ellicott (Unlicensed)
1 min read

To create a bulletin:

  1. Record an available bulletin prompt.
  2. Navigate to the Bulletins page.
  3. In the Description field, type a corresponding description.


     
  4. Click the Options link located to the right of the Bulletin Status.


     
  5. Select an option to determine its call flow.



    Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.

    .
     
  6. After creating and configuring a bulletin, it is stored and ready to be activated at any time. There are two places in the call flow where a bulletin can be applied: either for an individual queue, or for an entire IVR.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)