Creating a Bulletin

To create a bulletin:

1. Record an available bulletin prompt.
2. Navigate to the Bulletins page.
3. In the Description field, type a corresponding description.
   
   
    
4. Click the Options link located to the right of the Bulletin Status.
   
   
    
5. Select an option to determine its call flow.
   
   
   

   
   Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.

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6. After creating and configuring a bulletin, it is stored and ready to be activated at any time. There are two places in the call flow where a bulletin can be applied: either for an individual queue, or for an entire IVR.