Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Creating a Bulletin
To create a bulletin:
- Record an available bulletin prompt.
- Navigate to the Bulletins page.
- In the Description field, type a corresponding description.
- Click the Options link located to the right of the Bulletin Status.
- Select an option to determine its call flow.
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Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.
- After creating and configuring a bulletin, it is stored and ready to be activated at any time. There are two places in the call flow where a bulletin can be applied: either for an individual queue, or for an entire IVR.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)