Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Configuring an IVR

Owned by Karla Melendez
Last updated: Nov 15, 2021
1 min read

Open the IVRs screen within the Admin Portal to see the list of IVRs for your contact center.



To configure items specific to your IVR:

  1. Click the Settings icon to open a screen with your specific configuration items.



  2. The Advanced Settings dialog box opens. Enter the relevant information in the boxes.


     
  3. Click Update to save all changes made to the advanced settings. A warning message appears to let you know all changes take effect immediately. Click OK to proceed and save the changes made.




Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)