Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Delete Multiple Rules-Based Routing Rules
To delete multiple Rules-Based Routing rules:
- Use the search filters to search for the rules you wish to delete. For example, if you wish to delete all rules containing an NPA of 905, type "905" in the Key field, and click Apply Filters.Then click "Delete All". Delete all will delete all of the results form your filter. If you have no filter defined, delete all will delete all of your Geo Routing rules
2. A confirmation window appears asking, "Are you sure you want to delete all records matching the current filtering condition? This action cannot be undone."
3. Click OK to delete all rules currently displayed in the table. Click Cancel to keep all rules currently displayed in the table.
Note: Do not delete the displayed georouting rules unless you are positive that all the rules listed are no longer being used or are no longer needed. The recommended method of deleting georouting rules is to delete each rule individually. (see Delete a Specific Rule).
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)