Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Executing List Dialing
Once a list is loaded, you will need to verify that your agents are assigned to the appropriate outbound queues in the exact same manner they would be assigned and given skillsets for inbound queues.
Call times, dates, retries etc. are all configured in the list. Once a list is live, and within the call time and date parameters, calls will be automatically delivered to agents logged in with the matching outbound queue in their skillsets.
Multiple outbound queues can be created, just like inbound queues. Agents with different skillsets can be assigned specific outbound lists. This is controlled by the Queue Name column.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)