Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Creating the List
- Larry Brown (Deactivated)
- Karla Melendez
- Former user (Deleted)
The main component of a scheduled dialout is the list.
A list must be loaded in to the Admin Portal. This list must be created as a .csv file using the following configuration:
Column Name | Description |
|---|---|
List Code | A code or name of up to 16 characters that could be used to manage multiple entries (this can be blank). |
Queue Name | The name of the queue (as shown on the Queues page) the entries will be linked to. |
Destination Number | The destination number to be dialed (up to 32 digits). A + sign in front of the country code is not needed. If no + sign is added, the default country code is used. |
Destination Name | The name of the intended destination (could be blank). |
Calling Number | A 10-digit number to be used as the Caller ID (if left blank, the default number configured for the account will be used). |
Start Delivery Date | The date (MM/DD/YYYY) the dial out engine will start delivering the call. |
Start Delivery Time | The time (HH:MM) the dial engine will start delivering the call (5 characters). |
End Delivery Time | The time (HH:MM) the dial engine will stop delivering the call for the day (5 characters). |
Expiry Date | The date (MM/DD/YYYY) the dial out engine will remove the call from the database. |
Priority | The priority (a number from 1 to 10). The lower the number, the higher the priority. |
Dialing Seconds | The number of seconds the engine will ring the destination number on a given try (default is 25). This value must be within 6 and 90. |
Retry Minutes | The minimum number of minutes to wait between retries. This value must be within 1 and 1440. |
Max. Attempts | The maximum number of delivery attempts (must be within 1 and 100; zero is not a valid choice). |
Client Type | The default caller type to be used in the Caller Type drop down menu in the Call Classification window (could be blank). |
Main Subject | The default main subject to be used in the Subject drop down menu in the Call Classification window (could be blank). |
Sub-subject | The default sub-subject to be used in the Sub-subject drop down menu in the Call Classification window (could be blank). |
Screen-pop Url | The URL the CCA will open when the call is being delivered (could be blank). |
Extra Info | Any additional information (up to 255 characters) to be shown in the CCA (could be blank). |
Note: Columns must be in the order presented above, and if the column headers are to be included, they must be exactly as presented.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)