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Registering a single dial out entry
This method registers a single dial out entry.
Method Signature:
ScheduledDialoutEntryRegistrationResponse RegisterSingleEntry(string sessionId, string listCode, string queueName, ExternalScheduledDialoutEntry entry);
Parameters:
Parameter Name |
Description |
sessionId |
ID of the session opened by invoking OpenSession method |
listCode |
A list identifier the entry will be associated with after registration |
queueName |
Name of the queue the entry will be registered under. |
entry |
An object describing the properties of the entry being registered |
The "ExternalScheduledDialoutEntry" type must contain the following fields:
Field Name |
Type |
Description |
DstNumber |
String |
Destination number to be dialed (required, cannot be blank) |
DstName |
String |
Name or description of the destination (can be blank) |
OrgNumber |
String |
Origination number (calling number) to be used when originating the phone call to the destination number (can be blank) |
DialStartDate |
Date |
Initial date the destination number can be dialed |
DailyDialStartMinutesOffset |
Integer |
Initial time (offset in minutes) the destination number can be dialed on daily basis (540 = 9am) |
DailyDialEndMinutesOffset |
Integer |
End time (offset in minutes) the destination number can be dialed on daily basis (1200 = 8pm) |
DialSecondsTimeout |
Integer |
Ringing period (in seconds) |
ExpiryDate |
Date |
Date the entry is to be considered expired |
Priority |
Integer |
A value between 1 and 10 than can be used to prioritize entries (1 = Highest, 10 = Lowest) |
MinutesRetry |
Integer |
Number of minutes to wait before retrying the call |
MaxAttempts |
Integer |
Maximum number of attempts to be made |
ScreenPopUrl |
String |
Url to pop to the agent while the destination number is being dialed (can be blank) |
ExtraInfo |
String |
Additional text to display to the agent while the destination number is being dialed (can be blank) |
DefaultCallerType |
String |
Default caller type (for call disposition purposes, can be blank) |
DefaultMainSubject |
String |
Default main subject (for call disposition purposes, can be blank) |
DefaultSubsubject |
String |
Default sub-subject (for call disposition purposes, can be blank) |
The combination of DialStartDate, DailyDialStartMinutesOffset and DailyDialEndMinutesOffset defines what's called the entry's delivery window.
The method returns an object of type "ScheduledDialoutEntryRegistrationResponse" that contains the following fields:
Field Name |
Type |
Description |
ErrorCode |
Integer |
Error code describing the outcome of the operation (0 = Success) |
Description |
String |
Message describing the error condition if applicable |
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)