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Registering a single dial out entry

This method registers a single dial out entry.
Method Signature:
ScheduledDialoutEntryRegistrationResponse RegisterSingleEntry(string sessionId, string listCode, string queueName, ExternalScheduledDialoutEntry entry);
Parameters:

Parameter Name

Description

sessionId

ID of the session opened by invoking OpenSession method

listCode

A list identifier the entry will be associated with after registration

queueName

Name of the queue the entry will be registered under.
The name must match that of an existing outbound queue.

entry

An object describing the properties of the entry being registered


The "ExternalScheduledDialoutEntry" type must contain the following fields:

Field Name

Type

Description

DstNumber

String

Destination number to be dialed (required, cannot be blank)

DstName

String

Name or description of the destination (can be blank)

OrgNumber

String

Origination number (calling number) to be used when originating the phone call to the destination number (can be blank)

DialStartDate

Date

Initial date the destination number can be dialed

DailyDialStartMinutesOffset

Integer

Initial time (offset in minutes) the destination number can be dialed on daily basis (540 = 9am)

DailyDialEndMinutesOffset

Integer

End time (offset in minutes) the destination number can be dialed on daily basis (1200 = 8pm)

DialSecondsTimeout

Integer

Ringing period (in seconds)

ExpiryDate

Date

Date the entry is to be considered expired

Priority

Integer

A value between 1 and 10 than can be used to prioritize entries (1 = Highest, 10 = Lowest)

MinutesRetry

Integer

Number of minutes to wait before retrying the call

MaxAttempts

Integer

Maximum number of attempts to be made

ScreenPopUrl

String

Url to pop to the agent while the destination number is being dialed (can be blank)

ExtraInfo

String

Additional text to display to the agent while the destination number is being dialed (can be blank)

DefaultCallerType

String

Default caller type (for call disposition purposes, can be blank)

DefaultMainSubject

String

Default main subject (for call disposition purposes, can be blank)

DefaultSubsubject

String

Default sub-subject (for call disposition purposes, can be blank)


The combination of DialStartDate, DailyDialStartMinutesOffset and DailyDialEndMinutesOffset defines what's called the entry's delivery window.
The method returns an object of type "ScheduledDialoutEntryRegistrationResponse" that contains the following fields:

Field Name

Type

Description

ErrorCode

Integer

Error code describing the outcome of the operation (0 = Success)

Description

String

Message describing the error condition if applicable



Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)