My Contact Center API Guide

This guide outlines a set of currently available API's: Real Time Data and CCA Remote Control. Here is a summary of each section:

  • Section 1: Overview An overview of what information is provided in this guide.
  • Section 2: Public API Explains the methods included in the public API and how to use them.
  • Section 3: Remote CCA Access API Explains what the CCA Remote Control API is and how it works.

Developers working with the Telax Public API, are responsible for reviewing all information in this manual.