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Consuming the Scheduled Dialout Public API
The Scheduled Dialout service allows external applications to register scheduled dial out entries within the system.
A dial out request is nothing but a work item (outgoing voice call) that is associated to a queue. The item remains in queue until agents become available within the item's delivery window.
Methods
Name | Description |
OpenSession | Opens a new API session |
CloseSession | Closes an existing API session |
RegisterSingleEntry | Registers a single dial out entry |
RegisterMultiplEntries | Registers multiple dial out entries |
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)