Flagging Reasons Tab

When filling out the Classify window, an agent can flag an event for the attention of their supervisor who will immediately be emailed information about the event along with any notes entered. The Flagging Reasons tab is used to define the list of flagging reasons that agents will select from. Click Add to create a Flagging Reason.

Once the Flagging Reasons screen is opened, by default, a list of all existing flagging reasons are displayed on the screen. View flags Per Team, Per Queue, or view All flags at once, by selecting the correct View Flagging Reasons Type option at the top of the screen.