Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Classifications Page
- Larry Brown (Deactivated)
- Former user (Deleted)
- Jela Banovic (Deactivated)
Open the Classifications page (Configure > General > Classifications) and you will see five tabs displayed:
- General
- Client Types
- Subjects
- Resolutions
- and Flagging Reasons.
The General tab is where the feature can be turned on or off for each type of event: Incoming Calls, Outgoing Calls, Emails, and Chats.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)