/
Adding a Holiday

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Adding a Holiday

This page explains how to add a holiday.

To add a holiday

  1. Follow the instructions for accessing the Holiday page as outlined in Setting Holidays.

  2. In the Holiday page, select a region for which to you need to add a holiday schedule, and then click Add Holiday.

     

  3. In the Add Holiday dialog box that appears, do the following:

    1. Holiday date: Select the date you want to add.

    2. Holiday description: Enter a description of the holiday.

       

  4. Click OK when done.

You can add as many holidays as you need to, but only for the concurrent year. To enter holidays for the following year, best practices is to set them up in January of that year.

 

Related content

Adding Exception Dates
Adding Exception Dates
Read with this
OLD2_Adding a Holiday
OLD2_Adding a Holiday
More like this
Assigning Schedules to Queues and to IVRs
Assigning Schedules to Queues and to IVRs
Read with this
Editing a Holiday
Editing a Holiday
More like this
IVRs
Read with this
OLD2_Editing a Holiday
OLD2_Editing a Holiday
More like this

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)