Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Different Public and Private Numbers
- Larry Brown (Deactivated)
- Former user (Deleted)
- Jela Banovic (Deactivated)
The following is true if public and private numbers are different:
- A Public Number must be owned by us (ported to us, so calls are answered by an IVR application).
- A Private Number can be virtually any number that is not owned by us (e.g. a cell phone number).
- A user's CCA can login with any number (e.g. cell) where the same public DID reaches the agent, like a forwarding-original concept. The agent cannot use the public number to sign in.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)