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Edit Prompts

Owned by Larry Brown (Deactivated)
Last updated: Mar 12, 2020 by lauren_ellicott (Unlicensed)
1 min read

The Edit link allows you to edit the selected prompt file:

  1. Click Edit, a dialog box opens.



  2. The Edit Prompt dialog box opens. Please note that the Prompt field cannot be edited.


     
  3. In the Description field type a description of the prompt (optional).
  4. Click OK.
  5. The new Prompt ID is assigned to the selected IVR.

Note: New prompts will not take effect until the IVR logic is updated accordingly.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)