Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
OLD_Holidays - Holiday Message
Typically, the call flow implemented for after hours will send a caller to a pre-recorded holiday message (usually prompt #114). The holiday prompt can be recorded as a generic message that will play for all holidays, or as a customized message that is re-recorded prior to each holiday. To listen or to re-record your existing holiday message, please look up the prompt number and use the dial-in recording studio. The holiday system check takes precedence over other system checks; bulletins and after hours messages will not play during a specified holiday.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)