Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Adding an Interactive Chat Response (ICR)

Owned by Jela Banovic (Deactivated)
Last updated: Apr 03, 2020 by cjeintermedia (Unlicensed)
2 min read

To add an ICR:

  1. Click Add ICR, located in the top right corner of the page.



  2. The dialog box Add ICR opens.



  3. In the ICR Name textbox, type the name for your ICR.



  4. In the Description textbox, type a description for your ICR (optional).



  5. Click OK.



  6. A new ICR appears on the page.

Note: If you leave the ICR Name field empty or assign your new ICR with the same name as an existing ICR and click OK, your ICR will not be created. You must assign a name to your ICR for it to be created; your ICR name must be original as well, otherwise, your ICR will not be created.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)