Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Transfer to an IVR
- Larry Brown (Deactivated)
- Former user (Deleted)
Selecting IVR as your Destination allows you to transfer a caller to a second-level IVR. When transferring a user to a second-level IVR you can do so one of two ways:
- Transfer the caller to a second-level IVR, release the caller once the transfer is complete, and enter Wrap-up mode.
- Transfer the caller to a second-level IVR for private data collection, disconnect audio yet remain associated with the caller during data collection, and reconnect audio once data collection is complete. CCA status remains Busy – On Call throughout the duration of the transfer.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)