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Evaluating an existing evaluation
- Karla Melendez
Analytics
The procedure for evaluating an existing evaluation that is in progress is very similar to creating a new evaluation. The only difference is you do not see the initial Create new evaluation dialog box but go directly to the evaluation details. In addition, the status at the top of the page shows In progress instead of Created.
Any other steps you have completed while in the Created status will also appear here. For example, the screenshot above shows that an annotation was already added.
You can modify any of the answers given, if necessary. In essence, edit the evaluation.
You must be the Evaluator assigned to the evaluation or have a Role = Administrator to be able to edit the evaluation.
For more information about working with an evaluation, see Creating a new evaluation: Set up (Part 1).
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)