Evaluations

The Evaluations tab displays all evaluations that have been done, whether they are completed or in progress.

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The Evaluations page contains the following elements. Click the links where available for more details.

a. Search box: Type the name of the Agent whose evaluation you want to find.

b. Create external evaluation: Click to create a new external evaluation.

c. Filters: Use to narrow down the evaluations that appear on the Evaluations page.

d. Columns: Display information pertaining to an Agent's evaluation.

e. Summary evaluation box: Summarizes the details of a selected evaluation.

f. Rows per page: Click the arrow to open a menu and select the number of rows you want displayed on the Evaluations page.

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