Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Evaluations Tab Filters
Use the filters at the top of the Evaluation page to narrow down the list of evaluations that appear on the page.
Date: Filter by the date the evaluation was first created.
Type: Filter by the type of source on which the evaluation is based.
Sentiment: Filter by the sentiment analysis score.
Templates: Filter by the type of template used to create the evaluation. If too many templates exist, you can search for the type of template you need.
Status: Filter by the evaluation status.
Collaboration: Filter by the type of collaboration that exists between the evaluator and the Agent being evaluated.
Acknowledgement: Filter by the type of response from the Agent with respect to the their evaluation.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)