Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Logging Out an Agent Remotely
- Larry Brown (Deactivated)
- Karla Melendez
- Jela Banovic (Deactivated)
Use the Current Agent Status panel in the Monitoring page to remotely log out an agent.
To remotely log out an agent
- Access the Monitoring page as explained in Monitoring.
- Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
- Click to select the checkbox to the left of any agent you want to log out, and then click Log Agent Out.
- A Confirmation dialog box appears. Click OK to complete the action.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)