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Logging Out an Agent Remotely

Owned by Larry Brown (Unlicensed)
Last updated: Jan 28, 2022 by Karla Melendez

Use the Current Agent Status panel in the Monitoring page to remotely log out an agent.

To remotely log out an agent

  1. Access the Monitoring page as explained in Monitoring.
  2. Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
  3. Click to select the checkbox to the left of any agent you want to log out, and then click Log Agent Out.



  4. A Confirmation dialog box appears. Click OK to complete the action.


     

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)