Replace Shift

To replace an Agent’s shift with a new shift:

Select an Agent’s shift.

2. Click Replace Shift.

3. The Replace Shift window opens. Complete all fields (see Replace Shift window below and refer to Table 18 for a detailed description of all fields).

4. When all fields are completed, click Save.

5. A Replace Shift confirmation dialog box appears. Click OK.

6. The new shift information will appear in the schedule, for the selected Agent, on the selected date.

Table 18: Remove Agent
Agent	In the drop-down menu, select the Agent whose shift you want to replace in the schedule.
Shift	In the drop-down menu, select the Shift you want to replace.
Shift Date	Click the date picker and select the shift date you want to replace.
Notes	Type any notes regarding the shift replacement.
Only replace if there is schedule information	Select to only replace a shift if schedule information already exists.
Buttons
Save	Click to replace the existing shift with the new shift.
Close	Click to close the Replace Shift window. If the window is closed without saving the information, the Agent’s shift will not be updated in the schedule.

Product Knowledgebase

Replace Shift

Analytics

Related content