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Insert Shifts into a Rotation
To insert a shift to a rotation:
- Select a shift from the Shift Information table.
Note: A shift cannot be inserted before mixed shifts. If the shift selected is mixed, deselect the Mixed checkbox before proceeding with step 2. If you want to keep the mixed shift, select a shift that is not mixed.
2. Click Insert Shift.
3. A new line appears in the Shift Information table above the selected shift.
4. Double click inside the Shift cell of the newly added shift line. In the drop-down menu, select a shift you want to add to the rotation.
5. Once a shift is inserted into the rotation the Days, Week Pattern, and Hours Work columns in the Shift Information are automatically populated depending on the information entered when the shift was created. Simultaneously, in the Rotation Information section, the Days and Hours Work fields are automatically populated.
6. Repeat steps 1 to 5 for any additional shifts you want to insert. (If your rotation is comprised of various shifts, proceed to step 7, if your rotation is comprised of only one shift skip to step 8).
7. Select the Mixed checkbox for each shift appearing after the first shift in the Shift Information section (e.g. 2, 3, 4…) to ensure that all shifts are assigned to the same rotation. The first shift cannot be mixed. For example, if your rotation consists of four shifts: Monday, Tuesday-Wednesday, Thursday, and Friday, the Mixed checkbox must be selected for the Tuesday-Wednesday, Thursday, and Friday shifts, otherwise each shift you add will be assigned to a different week.
Note: Multiple shifts occurring on the same day and appearing one after the other in the Shift Information table cannot be mixed. For example, a 15-hour shift for Wednesday – Thursday and a 7 hour 30 minute shift for Thursday appearing side by side in the Shift Information table cannot be mixed and instead will be assigned to different weeks of your rotation as opposed to the same week.
8. Once all shifts are inserted to the rotation, click Save Rotation.
9. A Save Rotation confirmation dialog box appears. Click OK.
10. The new rotation is added to the list of rotations.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)