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Shift Trade

Owned by Larry Brown (Deactivated)
Last updated: Mar 10, 2020 by cjeintermedia (Unlicensed)
1 min read

Shift Trading occurs between two Agents. For example, if John cannot work the Monday, 2:00 PM shift, but can work Jane’s Monday, 7:00 AM shift, then you can trade John’s shift with Jane’s as long as Jane is able to work the 2:00 PM shift. To trade shifts:

  1. Select two Agents from the schedule whose shifts you want to trade. To select the two shifts: Click on the first Agent’s shift, press Ctrl on your computer keyboard, and click on the second Agent’s shift. Both of the selected shifts will be marked with a black line along the left side of the shift.


2. Click Trade.


3. The schedule is updated to reflect the shift trade.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)