Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Event Types Tab
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
Events consist of both working and non-working events. Working events include training, meetings, and one-on-ones, while non-working events include sick days and vacation. From the Event Types tab you can Add and Edit Event Types. For working events, users will be answering the phone. For non-working events, users will not answer phones.
Access the Agents tab by selecting Main Menu > Patterns > Users.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)