Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Special Events
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
- Former user (Deleted)
Special Events consist of part-time coverage and breaks. Part-time coverage is created for agents who only cover phones on a part-time basis, (a few hours a day or a few hours a week). For example, if an agent is required to only cover phones for 2 hours each day, you would schedule this time here by using the Add Coverage feature. Breaks are created for all agents and are also scheduled for shorter periods of time, such as a 15-minute coffee break.
Access the Special Events tab by selecting Main Menu > Planning > Special Events.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)