Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Add Coverage
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
- Former user (Deleted)
To add coverage for part-time agents:
- Click Add Coverage.
2. The Add Part-Time Coverage window opens. Complete all fields (see Add Part-Time Coverage window below and refer to Table 6 for a detailed description of all fields). Click Save when all fields are complete.
3. The Add Coverage confirmation dialog box appears. Click OK.
4. The new coverage appears in the Event table.
Table 6: Add Part-Time Coverage Field Descriptions and Button Functions | |
Agent | In the drop-down menu, select the Agent for whom you would like to schedule part-time phone coverage. |
Coverage Date | Click the date picker and select the date the agent is required to cover the phones. |
Start Time / End Time | In the drop-down menu, select the time the agent is required to start/stop covering phones. |
Notes (optional) | Type any reference notes regarding the scheduled part-time coverage. |
Buttons | |
Save | Click to save the Part-Time Coverage information and add the coverage to the schedule. |
Close | Click to close the Part-Time Coverage window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule. |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)