Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Clone Shift
- Larry Brown (Deactivated)
- Former user (Deleted)
To clone a shift:
- Select an existing shift from the Shift tab.
2. Click Clone Shift.
3. The Shift Manager window opens. Refer to Table 2 on the Add Shift page for a detailed description of the Shift Manager window.
4. Review the shift information and click Save to create an exact copy of the selected shift.
Note: You can also make edits to the selected shift at this point, for example, you can assign a new Code and Description to the shift while keeping the rest of the information the same.
5. A Save Shift confirmation dialog box appears. Click OK.
6. The shift appears in the shift list.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)