Daily Agent Activity

DailyAgentActivityResponse GetDailyAgentActivity(string sessionID, DateTime sDate, DateTime eDate);

Description:

Returns daily agent activity within the specified interval.

Parameters:

SessionID Session ID obtained by invoking OpenSession method

sDate Date and time the data is searched from

eDate Date and time the data is searched to

Notes:

1) The difference between sDate and eDate should be greater than 1 minute but must not exceed 24 hrs

2) Both sDate and eDate must be specified using the configured account’s time zone settings

Return:

The method returns a DailyAgentActivityResponse object containing the error code of the transaction (0 = Success), a brief description about the error (if any), and the data itself.

The data is returned as a DataTable object. The table will contain the following columns:

Return value	Description
Username	Agent’s username
ActivityName	Name of the activity
ActivityStartDate	Date and time the activity was started
ActivityEndDate	Date and time the activity was completed
SecondsDuration	Duration of the activity (in seconds)
ActivityCode	The code for agent statuses
PhoneNo	The phone number the agent is signed in with

The data will be null if there is any error in getting the activity history.

ActivityCode Definitions:

Activity Code	Description
0	Not Ready
16	Available
17	Accept Internal Calls
18	Busy – Chatting
32	Busy – On Call
33	Busy – Wrapping up
34	Busy – On Break
35	Busy – Dialing
36	Busy – Other
37	Busy – On Email