Retrieve Current Queue Statistics

This method returns a table containing the statistics of each active queue.
Signature:
GetQueueStatisticsResponse GetQueueStatistics(string sessionId)
Parameters:
sessionIdId the session previously opened
Returns:
GetQueueStatisticsResponse
{
Int32 ErrorCode
String Description
DataTable QueueStatistics
}
Sample code (C#):
RealTimeDataClient rdc = new RealTimeDataClient();
GetQueueStatisticsResponse qsr = rdc.GetQueueStatistics(sessionId);
int errorCode = qsr.ErrorCode;
string description = qsr.Description;
DataTable queueStatistics = qsr.QueueStatistics;
The QueueStatistics table contains the following columns:

Field Name	Data Type	Description
QueueName	string	Queue name.
TotalCallsQueued	int	Total of calls queued since 00:00 am until this moment.
TotalCallsTransferred	int	Total of calls transferred since 00:00 am until this moment.
TotalCallsAbandoned	int	Total of calls abandoned since 00:00 am until this moment. Abandoned = handled - vm - callback.
MinQueueWaitingTime	int	Minimum waiting time: Minimum time the callers waited in the queue.
MaxQueueWaitingTime	int	Maximum waiting time: Maximum time the callers waited in the queue.
AvgQueueWaitingTime	int	Average of time the callers have been waiting in queue.
MinTalkingTime	int	Minimum talking time: Minimum duration of the conversations.
MaxTalkingTime	int	Maximum talking time: Maximum duration of the conversations.
AvgTalkingTime	int	Average talking time: Average duration of the conversations.
ServiceLevel	float	Service level for this queue.
TotalVoicemails	int	Total of voicemails left.
AnswerRate	float	Percentage of calls answered.
AbandonRate	float	Percentage of calls abandoned.
CallbacksRegistered	int	Number of callbacks registered.
CallbacksAnswered	int	Number of callbacks answered.
CallbacksNotAnswered	int	Number of callbacks not answered.
CallbacksWaiting	int	Number of callbacks waiting in queue.