Retrieve Current Agent Status

This method returns a table containing the current status of each agent that is currently signed in.
Signature:
GetAgentStatusResponse GetAgentStatus(string sessionId)
Parameters:
sessionIdId the session previously opened
Returns:
GetAgentStatusResponse
{
Int32 ErrorCode
String Description
DataTable AgentStatus
}
Sample code (C#):
RealTimeDataClient rdc = new RealTimeDataClient();
GetAgentStatusResponse asr = rdc.GetAgentStatus(sessionId);
int errorCode = asr.ErrorCode;
string description = asr.Description;
DataTable agentStatus = asr.AgentStatus;
The AgentStatus table contains the following columns:

Field Name	Data Type	Description
FullName	string	Agent's name and last name.
PhoneExt	string	Telephone number used by the agent to login in the CCA.
StartDate	dateTime	Date and time when the session started.
LogonInterval	int	Time the agent has been logged in (in seconds).
LastAccessDate	dateTime	Date and time of the last CCA access to know the session is alive.
CallTransferStatus	int	Code of the current status in the CCA.
CallTransferStatusDesc	string	Description of the current status in the CCA.
CallTransferStatusChange	dateTime	Date and time when the agent's status changed to the current status.
SecondsInCurrentStatus	int	Number of seconds the agent has been in the current status.
TotalSecondsAvailable	int	Total of seconds the agent has been in <available> status in this session.
TotalSecondsNotSet	int	Total of seconds the agent has been in <not set> status in this session.
TotalSecondsOnCall	int	Total of seconds the agent has been in <on Call> status in this session.
TotalSecondsWrappingUp	int	Total of seconds the agent has been in <wrap-up> status in this session.
TotalSecondsOnBreak	int	Total of seconds the agent has been in <on break> status in this session.
TotalSecondsDialingOut	int	Total number of seconds the agent has been in <dial out> status in this session.
TotalSecondsBusy	int	Total number of seconds the agent has been in <busy> status in this session.
TotalBreakCount	int	Number of times the agent has been in <on break> status.
TotalCallsReceived	int	Total number of calls received in this session.
TotalCallsMissed	int	Total number of calls missed in this session.
NormalOnCallInterval	int	Threshold for <on call> status. It is the time that the agent should spend normally in on call status. It is used by the monitor to show the status in different colours.
NormalOnBreakInterval	int	Threshold for <on break> status. It is the time that the agent should spend normally in on break status. It is used by the monitor to show the status in different colours.
NormalWrapupInterval	int	Threshold for <wrap-up> status. It is the time that the agent should spend normally in wrap-up status. It is used by the monitor to show the status in different colours.
ThirdPartyTransferCount	int	Number of transfers made to third party.
NormalOnOtherInterval	int	Threshold for <on call> status. It is the time that the agent should spend normally in on call status. It is used by the monitor to show the status in different colours.
TeamName	string	Name of the team the agent belongs to.
SessionId	string	Session Id
TotalCallbacksOK	short	Number of callbacks received that were successful.
TotalCallbacksNotOK	short	Number of callbacks received that were unsuccessful.
TotalChatsAssignedOK	short	Number of chats successfully assigned to the agent.
TotalChatsAssignedNotOK	short	Number of chats unsuccessfully assigned to the agent.
TotalEmailsAssignedOK	short	Number of emails successfully assigned to the agent.
TotalEmailsAssignedNotOK	short	Number of emails unsuccessfully assigned to the agent.
CCAConnectedFlag	unsignedByte
DialoutCount	int	Number of dialouts made by the agent.
CurrentAvailability	unsignedByte
IsPhoneOffHook	boolean
AssignedObjectQueueName	string	Name of the queue of the object assigned to the agent.