Retrieve Current Global Statistics

This method returns a table containing global statistics of the call centre.
Signature:
GetGlobalStatisticsResponse GetGlobalStatistics(string sessionId)
Parameters:
sessionIdId of the session previously opened
Returns:
GetGlobalStatisticsResponse
{
Int32 ErrorCode
String Description
DataTable GlobalStatistics
}
Sample code (C#):
RealTimeDataClient rdc = new RealTimeDataClient();
GetGlobalStatisticsResponse gsr = rdc.GetGlobalStatistics(sessionId);
int errorCode = gsr.ErrorCode;
string description = gsr.Description;
DataTable globalStatistics = gsr.GlobalStatistics;
The GlobalStatistics table contains the following columns:

Field Name	Data Type	Description
TotalCallsQueued	int	Total of calls queued since 00:00 am until this moment.
TotalCallsTransferred	int	Total of calls transferred since 00:00 am until this moment.
TotalCallsAbandoned	int	Total of calls abandoned since 00:00 am until this moment. Abandoned = handled - vm - callback.
MinQueueWaitingTime	int	Minimum waiting time: Minimum time the callers waited in queue.
MaxQueueWaitingTime	int	Maximum waiting time: Maximum time the callers waited in queue.
AvgQueueWaitingTime	int	Average of time the callers have been waiting in queue.
MinTalkingTime	int	Minimum talking time: Minimum duration of the conversation.
MaxTalkingTime	int	Maximum talking time: Maximum duration of the conversation.
AvgTalkingTime	int	Average talking time: Average duration of the conversations.
ServiceLevel	float	Service level for the call center.
TotalVoicemails	int	Total of voicemails left.
TotalCallsReceived	int	Total of calls received in the call center.
AnswerRate	float	Percentage of calls answered.
AbandonRate	float	Percentage of calls abandoned.
CallbacksRegistered	int	Number of callbacks registered.
CallbacksAnswered	int	Number of callbacks answered.
CallbacksNotAnswered	int	Number of callbacks not answered.
CallbacksWaiting	int	Number of callbacks waiting in queue.