FTP Data Export Options

The Data Export Options tab allows you to configure how the data will be exported, as well as what data, such as the voice recordings or the voicemail activity, will be exported to the FTP Server.

To configure the data export options you want, do the following:

From the File Format list, select the format you want the data exported in.

You can choose between CSV (Comma separated value) and XML (Extensible Markup Language).
Select as many of the checkboxes you need to include that data, in addition to the Call Recordings, that is exported to the FTP Server. Click Update when done.

Option	Description
Include CDR's	Checking this option will include the Call Detail Record file in your export with voice interactions only
Include Recording URL's within CDR	This will include a link in the CDR file for each record to access the call recording audio file from its cloud storage location
Include Configured SIP Headers	This will create a file including the SIP headers configured for your account
Include Voicemails Activity	This will include a separate records file with voicemail activity
Include Callback Activity	This will include a separate records file with callback activity
Include Dialaround Activity	This will include a separate records file with Dialaround activity
Include Chat Sessions	This will include a separate records file with Agent to Customer Chat activity
Include Team Profiles	This will include a separate records file with Team Profiles Configuration information
Include Agent Activity	This will include a separate records file with Agent related activity
Include Hosted DID Profiles	This will include a separate records file with Hosted DID Configuration information
Include Evaluation Activity	This will include a separate records file with evaluation related activity
Include Voice Recordings	This will include all previous day's voice call recording audio files
Include transfers to 3rd parties within CDR's	This will include 3rd part transfer information within the CDR file
Include non-answered calls within CDR's	This will include non-answered calls information within the CDR file
Include Agent Profiles	This will include a separate records file with Agent Profile Configuration information
Include Agent Sessions	This will include a separate records file with Agent session related information
Include Hosted DID Activity	This will include a separate records file with Hosted DID related activity