Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
My Responses
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
- Former user (Deleted)
The My Responses tab displays a list of all shift trades that have been offered to you and that you have already responded to (see My Responses window below and refer to Table 7 for a detailed description of all tab columns).
Table 7: My Responses Tab | ||
Shift Date | Indicates the date of the offered shift. | |
Status | Indicates the status of the shift trade request (e.g. Confirmed). | |
Created By | Indicates the individual who created the shift (should a different Agent other than you for all trade requests). | |
Shift Offered | Indicates the shift the Agent wants to pass on to you. | |
Offered to | Indicates the person who is being offered the shift (this is your name). | |
Shift Wanted | Indicates the shift that the Agent requesting the shift trade wants. | |
Action |
| |
Comments | Description of shifts (if provided). For example, comments regarding a shift, reason for a declined shift, etc. | |
Date Submitted | Indicates the date the shift was submitted. | |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)