Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Personal Proposals
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
The All Proposals tab displays any shift trades created by an Agent. Requested shift trades can be accepted or declined by clicking the appropriate button (see Personal Proposal window below and refer to Table 4 for detailed descriptions of all tab columns).
Table 4: Personal Proposals Tab | |
Shift Date | Indicates the date of your shift. |
Created By | Indicates the individual who created the shift. |
Shift Offered | Indicates a shift that was offered to you by an Agent who either wants to trade shifts with you or replace shifts with you. |
Action | Click Accept to trade shifts with the requestor, click Decline to decline the trade. |
Comments | Description of shifts (if provided). For example, comments regarding a shift, reason for a declined shift, etc. |
Date Submitted | Indicates the date the shift was submitted. |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)