Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Preconditions--What you must know before proceeding
- Karla Melendez
This is the list of conditions you must meet:
You must have a valid account in MessageBird with an associated business phone number and WhatsApp channel.
FMI: For more information, see Setting up a MessageBird Account & WhatsApp channel.If you are subscribed to Contact Center Platinum, the WhatsApp feature is automatically enabled on your account.
Otherwise, you can purchase the SMS & Messaging Add-on to enable this feature on your account.
TIP: Contact your Service Provider for information on how to purchase and activate this feature.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)