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Assign Rotation

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Assign Rotation

Rotations must be assigned to each individual user. The same rotation can be assigned to multiple users. To assign a rotation to a user or group of users:

  1. Select one or more users from the user list.

Note: To select multiple users that appear in succession select the first user, press Shift, and select the last user. All the users appearing between the first and last selected users will become selected. To select users that do not appear in succession, click Ctrl and then select each user individually until all required users are selected.

2. Click Assign Rotation.

3. The Assign Rotation window opens.


4. In the Rotation drop-down menu, select a rotation to assign to the selected user(s).


5. In the Initial Shift drop-down menu, select the a shift; this shift will be the first shift of the rotation that users will work.


6. Click Save.


7. An Assign Rotation confirmation dialog box appears. Click OK.


8. The assigned rotation will appear in the Rotation and Shift columns of the user list, beside the selected user(s).

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)