Creating a WhatsApp business channel using Facebook Business Manager

Continuing from Adding a WhatsApp channel in MessageBird, here are the steps for creating your WhatsApp channel using Facebook Business Manager.

To create a WhatsApp channel with Facebook Business Manager

1. Click Create your WhatsApp channel. Facebook opens. Enter your credentials to log on.

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2. Follow the directions given by the Facebook Business Manager to create your WhatsApp channel and link it to MessageBird.

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3. Click Proceed to continue. Enter information about your company. Then, follow the wizard to:

   1. Create a new Facebook Business Account.

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      2. OR

   2. Select an existing Facebook Business Account if you already have one.

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4. Click Go to step 2 to continue. Follow the wizard instructions to create a WhatsApp Business Profile and return to the MessageBird wizard.

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5. Once back in the MessageBird wizard, click Next: Select numbers. Follow the wizard instructions to verify your WhatsApp business number. You will be instructed to enter it and then confirm with a text code or a voice call. The number you enter MUST pass the following requirements:

   1. The number MUST be owned by your company. You SHOULD NOT use a personal phone number.

   2. The number MUST NOT have been linked with WhatsApp before. You will receive a warning message indicating that the number has been registered to another user if you do.

   3. You MUST be able to receive phone calls or SMS messages at this number.
      Important: The number MUST belong to a mobile device.

   4. The following are images of the wizard steps you must follow:

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6. Click Submit code to return to the MessageBird wizard and verify your number.

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7. Click Continue: Verify to verify your business.

8. Click Verify your business to finish the process. You now have a new WhatsApp channel in MessageBird.

   
   When you click the WhatsApp channel, you should be able to see the information you will need to configure the MessageBird integration in CC Admin Portal.