Schedules Filter

Use the filter feature to narrow your schedule search and find all agents in that schedule who meet the Agent & Team and/or Skill. To filter events:

1. Click Filter.

2. In the Agents & Teams tab select the Agent(s) and/or Team(s) whose scheduled events you would like to search for.

Note: To search for all Agents & Teams click Select All in the Agents & Teams tabs. To deselect all Agents & Teams, click Clear All ().

3. In the Skills tab select the Skills for which you want to search.

Note: To search for all Skills, click Select All in the Skills tabs. To deselect all Skills, click Clear All ( .

4. Click Get Data.

5. Any events scheduled for the selected date(s), agents and teams will be displayed in the Unpublished Schedule.