Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Schedules Work Hours View
- Larry Brown (Deactivated)
- Former user (Deleted)
The Work Hours View displays the schedule for the selected date; only one day is displayed at a time. Each Agent scheduled for the day appears in the schedule along with their Start Day and a breakdown of the Agent’s schedule for the day. Solid coloured cells indicate phone coverage time, other events such as breaks, lunches, vacations, sick days, training, etc., will be shaded lightly and contain the event identifier code. A summary of Agents Planned, Lunch, Vacation and Events scheduled for the day is displayed at the top portion of the schedule.
Access Work Hours View by selecting Main Menu > Schedule > Work Hours View.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)