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Join an Active Web CCA Chat Session

Owned by Jela Banovic (Deactivated)
Last updated: Jun 22, 2017 by Hannah Greaves (Deactivated)
1 min read

To join an active chat:

  1. Click the Chat icon and select Join chat session.



  2. In the Join Chat Session window, the name of the active chat sessions will be displayed. Click on the name and click Join.



  3. Your Chat window opens. When you join a chat session, the title bar and chat session tab of your chat window are red in colour, and the new chat session tab reads Conf to indicate there is more than one user in the chat.



    Note:     If there is no chat session in progress, the following message is displayed: "There is no active chat sessions to join". Click Close, to close the window.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)