Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Support

Owned by Larry Brown (Deactivated)
Last updated: Apr 14, 2020 by lauren_ellicott (Unlicensed)
1 min read

To contact support, click Support, located at the top of the Home page; you are immediately transferred to the Support page (see screenshot below).

You can contact support via various methods; the methods available to your particular account will appear on this page. Support is available 24/7/365.



Notes

Response contact time for online chat is immediate if a representative is online during chat initiation. If a representative is not available, the option of leaving a phone number to receive a callback or leaving an email address to receive an email response may be available.

Response time for callback or email is between 15 - 30 minutes during core hours, and up to 4 hours after core hours.



Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)