Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Teams - Current
The following information is displayed in the Current section of the Metrics Dashboard:
- Agents Available – The total number of agents in the selected Team(s) currently in the Available Status.
- Agents Busy On Break – The total number of agents in the selected Team(s) currently in Busy-On Break Status.
- Agents Busy-Wrap Up – The total number of agents in the selected Team(s) currently in Busy-Wrap Up Status.
- Agents Busy-Other – The total number of agents in the selected Team(s) currently in Busy-Other Status.
- Agents Busy-On Call – The total number of agents in the selected Team(s) currently in Busy-On Call Status.
- Busy-Out Call – The total number of agents in the selected Team(s) currently in Busy-Out Call Status.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)