Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Current
The following information is displayed in the Current section of the Metrics Dashboard:
- Calls Waiting − The number of calls currently waiting for the selected queue(s).
- Callbacks Waiting − The number of callbacks waiting for the selected queue(s).
- Current Calls Handled − The total of all the calls currently being handled by agents that were delivered from the selected queue (or all queues if selected in the filter).
- Agents Signed In − The total number of Agents signed in to the selected queue(s).
- Longest Call Waiting − The longest wait duration for a call in the selected queue(s).
- Longest Talk Time − The talk-time of the oldest call currently assigned to an agent delivered from the selected queue (or any queue if all queues are selected).
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)