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VM Plus

Owned by Karla Melendez
Last updated: Oct 27, 2022
1 min read

The VM Plus report shows a detailed list of all calls that used the VM Plus feature. This is a feature that allows a caller to leave recorded message that will be delivered to an agent via an email queue along with a callback number. The agent will have the opportunity to listen to the recorded message and then place a call to the number callback number or return the VM to queue.

Parameters

  • Time Zone: Pick the time zone the report will display times. This will apply to the From and To fields as well.

  • From: Start date; can include date and time in the format 06/30/2020 09:00

  • To: End date; can include date and time in the format 06/30/2020 17:00

  • Send To: Emails report in PDF format to any address entered here.

PDF

  • VMail ID: A unique identifier for the VM object.

  • Queueing Date: The date and time the VM was queued.

  • ANI: The number that was left as callback number.

  • Queue Name: The name of the queue.

  • Requeued: Indicates whether the VM was requeued by the Agent.

  • Agent Name: The name of the Agent that received the voicemail.

  • VMail Time: The time the Agent spent with the VM object open.

  • Talk Time: The time the Agent spent on the returned call.

  • Wrap Time: The time the Agent spent in Wrap-up.

CSV

  • The CSV of this report matches the PDF.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)