VM Plus

The VM Plus report shows a detailed list of all calls that used the VM Plus feature. This is a feature that allows a caller to leave recorded message that will be delivered to an agent via an email queue along with a callback number. The agent will have the opportunity to listen to the recorded message and then place a call to the number callback number or return the VM to queue.

Parameters

• Time Zone: Pick the time zone the report will display times. This will apply to the From and To fields as well.

• From: Start date; can include date and time in the format 06/30/2020 09:00

• To: End date; can include date and time in the format 06/30/2020 17:00

• Send To: Emails report in PDF format to any address entered here.

PDF

• VMail ID: A unique identifier for the VM object.

• Queueing Date: The date and time the VM was queued.

• ANI: The number that was left as callback number.

• Queue Name: The name of the queue.

• Requeued: Indicates whether the VM was requeued by the Agent.

• Agent Name: The name of the Agent that received the voicemail.

• VMail Time: The time the Agent spent with the VM object open.

• Talk Time: The time the Agent spent on the returned call.

• Wrap Time: The time the Agent spent in Wrap-up.

CSV

• The CSV of this report matches the PDF.